Frequently asked questions

What is the difference between Collaboration Hub and the Collaboration Hub preview?

When a user has logged into a workspace via a Process Manager account, they will always see the Collaboration Hub preview, which is also displayed in the headline of Collaboration Hub. This preview displays all diagrams of the workspace the user has access to, including those that are not published yet. The portal preview is typically entered via the Explorer’s drop-down menu entry that links to https://editor.signavio.com/p/portal (Europe), https://app-us.signavio.com/p/portal (US) or https://app-au.signavio.com/p/portal (Australia).

Unlike logged in users, guests of Collaboration Hub can only see diagrams that were published in Collaboration Hub, so a guest enters the actual Collaboration Hub. To enter Collaboration Hub as a guest, a visitor has to install a matching browser certificate and must not be logged in. They can then open Collaboration Hub at https://editor.signavio.com/intra/portal (Europe), https://app-us.signavio.com/intra/portal (US) or https://app-au.signavio.com/intra/portal (Australia).

The Introduction to Collaboration Hub chapter gives a more precise explanation of the difference between Collaboration Hub and Collaboration Hub preview.

I am using Collaboration Hub with the Signavio SharePoint Connector and I can’t print out diagrams. What can I do?

To solve this problem, go to your Internet Explorer’s preferences and add the Signavio URL to your browser’s security zone. When using our Software-as-a-Service version, the URL is https://editor.signavio.com (Europe), https://app-us.signavio.com/``(US), or ``https://app-au.signavio.com/intra/portal (Australia).

Learn how to add Signavio to your security zone on the Microsoft support website at https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings

My browser does not display Collaboration Hub correctly. What can I do?

Simply open the URL http://www.signavio.com/browser-compatibility/. A detailed description of supported browsers can be found there and the site will automatically checks whether you browser supports Signavio. If your browser does not fully support our software, we recommend you switch to one of the listed browsers to fully utilize Signavio.

If your browser is fully supported but there are still issues with our software, see the Possible issues: JavaScript & cookies chapter.

I want to integrate Signavio Collaboration Hub with Microsoft SharePoint and/or my Active Directory. How can I do this?

There are multiple ways to integrate Collaboration Hub with your Active Directory and/or your SharePoint intranet. How to integrate Collaboration Hub mainly depends on whether you are using Signavio as Software-as-a-Service or On-Premise, installed on your server.

In the Integrating Collaboration Hub with Microsoft SharePoint chapter you can learn about all the possible options and their applications.

How can I disable the ‘confirm certificate’ pop-up in Internet Explorer when using Collaboration Hub?

If you have access to Collaboration Hub via a certificate-based authentication, each time you access Collaboration Hub a query from Internet Explorer pops up to select a certificate, even though there is only one certificate. You can prevent the request from Internet Explorer.

In the Internet Explorer settings under Internet Options, add the Collaboration Hub page to the list of ‘trusted sites’. Also adjust the zone settings in the Security tab accordingly. For a detailed instruction see http://windowsitpro.com/security/preventing-ie-prompting-client-certificate.


For further information, you can also go to the following chapters: